Tracking Number Policy:

The following are the usual number of days for tracking numbers to be delivered after order is processed
* Boots, Shoes & Bags: 7-10 days after order processing
  US, UK, CA, AUS - EMS With Destination Tracking
  Other International  - China Post Does Not Include Final Destination Tracking
* Visionary Cards & Posters:  8-11 days after order processing
* Jigsaw Puzzles: 4-7 days after order processing

Shipping Policy:

Delivery Time Estimates for Boots, Shoes, Hoodies & Bags:
Production Time: 7-10 Days
US, UK, CA, AUS Delivery Time Estimates: 10-28 Days (Usually takes about two weeks)
Other International Delivery Time Estimates: 2-4 Weeks

** Out side the US: Shipping can sometimes take up to 45 days from the shipping time. 



Delivery Time Estimates for Visionary Cards & Posters
Production Time: 8-11 Days
US  Delivery Time Estimates: 10-25 Days
Other International Delivery Time Estimates: 2-4 Weeks 

Delivery Time Estimates for Jigsaw Puzzles:
Production Time: 3-5 Days
Delivery Time Estimates: 8-15 Days


** Please note that some times delivery may take more time then mentioned above, especially in the holidays season (Christmas and new year period).


Lost Packages:

Orders that have not arrived within 60 days of shipping date, and are not marked as delivered, are eligible for refunds or free replacement.


Customs Charges:

Our price on checkout stage is final, and we do not charge any additional fees. 

However, the Receivers duty and custom fees taxes depend on the country and we are not responsible for customs charges made by your country.

We Highly recommend checking Receiver's guide to Duties and taxes in your country.

If you need help, contact us at info@noaknafo.com and we'll do our best to help.

 * Customers from Europe / the UK

There is a good chance that you will asked to pay some VAT, Customs Duty or Excise Duty  on goods sent from outside the European Union (EU) before you can collect them or receive the order from the carrier. If you choose to refuse the delivery, we will not get the package back, and will not take responsibility on such cases.

For more info regarding EU custom tax's, Please have a look here:  https://www.gov.uk/goods-sent-from-abroad/ tax -and-duty


Refused deliveries / Not Claimed/ Sent back to sender:

We do not get any "returned to sender" packages as result to refused delivery, uncollected package, or wrong/ not full and accurate given shipping address. If that is the package status, it will not be able to track anymore and we can't take responsibility for such cases.


If the package tracking status is "Delivered", but you did not get it:

First please make sure to check with all the house members at given address if someone has collected the notice, or the package for you. Also please try to ask close neighbors if possible. 

Second, please check with your local post office about it, as it may be there waiting for you to collect it. You can check where is your local post office by searching your address details and zip code.


If you have any question or concern, please - do not hesitate to write us an email to info@noaknafo.com