Important: If you send anything for exchange/return, then please send us the tracking number you will have for it, to our Email: firstname.lastname@example.org
In order to make an exchange, you will need to:
Otherwise, we can not make the exchange. Thank you.
Changing or canceling an order:
We might be able to change or cancel an order, only within 24 hours from the time you made it. To ask for it, contact our Email: email@example.com . After that time, we definitely could not change or cancel it, since we produce according to each order, and orders enter production within that time.
You can return your order for any reason and get a store credit, for the same amount that you paid for. In order to be eligible for a return, you will need to:
****Exception: We can not accept items for return\exchange if they are items which are considered personals: bathing\swimming suites, underwear, socks.
Problem with shipment:
In the rare case that you received a wrong/damaged order, or that the post lost your shipment, and the package is not deliverable/it has been more than 60 days since you ordered,
Then you can contact us and we will make another order for you, or we will issue a full money back refund for you, according to your choice. (Within 14 business days since we get your order back).
*We will not be accountable and could not issue a refund if you filled the wrong details and our package could not be delivered because of that, or if the information on the tracking is that the package was delivered, or for missed deliveries by the customer. (Or for any other reason than the ones we specified)
You will be responsible for paying for your own shipping costs for returning/exchanging your item. Shipping must have a Tracking number, and the customer needs to make sure to send us a message about it to firstname.lastname@example.org
Our Return Address:Yori Cohen
If the tracking says it was delivered but you did not get it:
In that case, first please make sure to check for the chance that someone else at your address has collected the notice, or the item.
Second, please check with your local post office about it, you can check who is your local post office by searching your details and zip code. It should wait for you there.
For further help with this issue or others, please contact us at email@example.com